For priority personal reasons, the processing of orders is slowed down. Thank you for your understanding.

3,60 euros TTC Minimum Order.
The time it take before we are ready to ship is about 48h after your paiement.
In the order process, 3 emails are sent to the email address on the order. Please add mercerie-de-poupee.fr to your address book to ensure proper email delivery.
First Email - sent immediately to you when you have paid.
Second Email - sent within 1 business day preparing your order.
Third Email - sent when the order ships and includes tracking information with the tracking address

Shipping and Handling Rates are based on your location,and the weight of your purchases. If you pay more as handling and shipping cost you received a reduction coupon for your next order.

You have the choice before paiement in tracking or not tracking pack.
Mercerie-de-poupee is NOT RESPONSIBLE for any local duties and/or taxes.


RETURNS:If the ribbon, trim or other product is defective, please email at garance@mercerie-de-poupee.fr with details within 15 days of receipt of the product to obtain return authorization number. NO RETURNS WILL BE ACCEPTED WITHOUT AN AUTHORIZATION NUMBER
These items must be new and in their pack, NO RETURN for meter cut items.